Look for and remove any packing material such as cardboard, tape, or paper debris.įigure : Example of removing packing material The following images might show a different printer than your model, but the steps are the same.ĭisconnect the power cord from the printer.įigure : Opening the toner cartridge door Step 2: Check for packing materials and paperĬheck the toner cartridge and printer for any packing materials and paper that might be causing the error message. If using genuine HP toner supplies did not resolve the issue, continue to the next step. You can also purchase genuine HP cartridges and supplies from other retailers. If necessary, select your country/region.įollow the on-screen instructions to order new supplies or check cartridge compatibility with your printer. Visit HP SureSupply to check ink or toner cartridge compatibility or purchase replacement cartridges and other supplies. To check the authenticity of your cartridges, go to hp.com/go/anticounterfeit. If you do not use genuine HP cartridges, the steps in this document might not resolve the issue. HP cannot guarantee the quality or reliability of non-HP or refilled cartridges. HP recommends that you use genuine HP ink or toner supplies. While you respond to that, here's what you need to do: Have you ensure genuine HP Ink cartridges are being used?ĭid you check for the packing materials and paper? As I understand the HP Printer isn't recognizing the replacement cartridge,ĭon't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:
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